Back in June, I bought a photobook deal from Groupon and the merchant is Fisheyephotobooks. According to “How It Works”, I should receive my photobook within 21 working days after I had successfully submitted my order. I successfully submitted my order on June 29th, 2012 which means I should be receiving my photobook by July 30th, 2012. I waited with no complaints at all. However, after 21 working days, I did not receive my photobook at all. Therefore, I decided to drop an email to them and sadly, no response from them.
I went to Fisheyephotobooks’ Facebook page and since they occasionally update their page, I decided to post my inquiry on their wall as shown below. I am not alone - there are many unhappy customers who complained on Fisheye’s after-sales service and late delivery.
Also, like what the other customers had experienced, my posts got deleted and no one had gotten back to me on my order – neither in email nor Facebook. I posted four posts in total, including the post above, and it got deleted as shown below:
Unless you are fine to wait for months for your order to reach your doorstep, do place your valuable order with other companies: Photobookmart, Pixajoy and Wedoo Photobook. I had personally placed my order with them. Not only their delivery was efficient and fast, the quality of their photobooks are up to expectation.
Currently Fisheyephotobooks is having another deal with Groupon. It is totally up to your decision whether to purchase the deal. Up until now, I have not received my photobook from Fisheyephotoooks.
The pictures below show the details of my fourth wall post. I was smart to take screenshots of it. You will not be able to find it on their wall. They had deleted it.